Booking Information and Policies

Thank you for choosing us. Please review these policies before booking your appointment.

Deposits and Payment

A 25% nonrefundable deposit is required to reserve every service. The deposit will be applied to your total balance.

The remaining balance is due at the end of your appointment. We accept Zelle and cash only. Card payments are not currently available. If card payments become available, a $4 processing fee will apply.

Rescheduling and Booking Changes

You may reschedule your appointment through your confirmation email up to 48 hours before your scheduled service time. This deadline is firm, and exceptions will not be made.

Your deposit may be transferred to the rescheduled appointment. Each appointment may be rescheduled once only. Any additional rescheduling request will result in cancellation, and the deposit will not be refunded or transferred.

If you identify an error in your booking, call or text us instead of canceling. Canceling may result in the loss of your deposit. When possible, we may correct the booking at checkout or update it on our end.

Cancellations and No-Shows

All deposits are nonrefundable and nontransferable. If you cancel your appointment, your deposit will be forfeited.

If you do not arrive for your appointment, it will be classified as a no-show and automatically canceled. The deposit will not be refunded or transferred. A new deposit will be required to book another appointment.

If you cannot book through our website, call or text 469-740-6825. We may be able to book your appointment manually, but you must be prepared to submit the deposit through Zelle.

Appointment Timing

Please keep your schedule flexible on the day of your appointment. Service times may vary based on hair length, thickness, selected style, and other factors. We do not rush appointments because quality is our priority.

Hair Length, Size, and Style Expectations

Review the selected length, size, pattern, and service description carefully before booking. The final result may vary based on your head circumference, hair thickness, height, and natural hair length.

For the best results, we recommend selecting a length longer than your natural hair. Your hair must be at least 3 inches long.

If you are unsure which service to select, call or text 469-740-6825 before booking for assistance.

Hair Preparation

We cannot work on dirty, tangled, or severely matted hair.

Before your appointment, your hair must be washed and properly blow-dried straight, with no knots, tangles, or coils. If needed, you may add a wash-and-blow-dry service to your appointment. This service does not include detangling severely knotted or matted hair. Additional charges may apply, and your appointment time may need to be adjusted.

If your hair is not properly prepared when you arrive, we may modify or reschedule your service. You are responsible for any additional charges.

Complaints and Corrections

Please report concerns during your appointment so we can address them promptly.

If you have a concern after your service, contact us on the same day or within three days of receiving your service. Requests submitted after this period may not be considered.

When contacting us, provide clear details about your concern. We will review correction or adjustment requests on a case-by-case basis.

Health and Safety

You may wear a mask during your appointment if you prefer. Inform us of any allergies before your service so we can review the ingredients in the products being used.

Please clean up after yourself and help us maintain a clean, comfortable environment.

Thank you for your cooperation and for trusting us with your hair. We look forward to providing you with a beautiful, high-quality styles!